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A thread for any tech issues you may have. Please also include the operating system you are using.
Edited on 01/07/2018 at 7:55:23 AM PST
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Hi Everyone,
If you are having problems getting the game to work as it should, we highly recommend visiting the Big Fish Games Help pages as they are always the quickest way to get technical problems resolved. Here are a few suggested help articles that have helped past players correct various types of problems:
Game Crashing, Freezing, or Blank Screen
Game Compatibility
Run Game as Administrator
If you are not able to get a game working properly using the information in our Big Fish Games Help articles, please get in touch with the Customer Support Team. It would also be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide the most appropriate support as quickly as possible.
*Finally, please reserve this thread for tech issues only. If you are looking for game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'
bfgArinelle 
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Hi leapfrog0202,
I'm sorry to hear there's been trouble with how the game opens up while playing. It sounds like you're referring to a resolution issue, and I certainly understand not wanting to change the resolution of your computer in order to play a game. If you'd rather not try the steps from our Screen Resolution article, please contact our Technical Support Team for further assistance.
Our Moderators are also always available by PM to answer any questions we can. Feel free to contact us any time.
bfgArinelle
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bfgArinelle wrote:Hi leapfrog0202,
I'm sorry to hear there's been trouble with how the game opens up while playing. It sounds like you're referring to a resolution issue, and I certainly understand not wanting to change the resolution of your computer in order to play a game. If you'd rather not try the steps from our <a href="https://bigfishgames.zendesk.com/hc/en-us/articles/230290028"> Screen Resolution</a> article, please contact our <a href="https://bigfishgames.zendesk.com/hc/en-us/articles/230538107"> Technical Support Team</a> for further assistance.
Our Moderators are also always available by PM to answer any questions we can. Feel free to contact us any time.
bfgArinelle
Thanks much Arinelle. Your help is always appreciated.
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![[Post New]](/templates/wanda/images/icon_minipost_new.gif) by RoHa14 on Feb 8, 18 9:07 AM
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In the City Wall rooftop room where the painting is covered in cobwebs I can't pick up the brush. The back arrow is in the way. It pops up before I can get to the brush. Windows 10 OS.
Edited on 02/08/2018 at 9:13:26 AM PST
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