Daxadillion
Barracuda
Barracuda
3,292 Posts

Please post any TECH ISSUES for Beyond the Invisible: Darkness Came here.

[Post New]by Daxadillion on Jan 10, 18 12:40 AM
A thread for any tech issues you may have. Please also include the operating system you are using.

Edited on 01/10/2018 at 10:41:21 AM PST


 
ciscaR8
Minnow
Minnow
256 Posts

Re:Please post any TECH ISSUES for Beyond the Invisible: Darkness Came here.

[Post New]by ciscaR8 on Jan 10, 18 2:59 AM
download ok but you cant see the bottom where your items go so no pick ups to continue the game

 
LarkBea
Herring
Herring
354 Posts

Re:Please post any TECH ISSUES for Beyond the Invisible: Darkness Came here.

[Post New]by LarkBea on Jan 10, 18 3:14 AM
Game display is fine for me, but everything is jerky and slow. It improved a bit with the custom cursor unchecked in options but still a lot of the spinning hourglass showing up between scenes and even in the same scene between areas to be inspected. As this is something likely related to the game and my computer's specs not getting along, I'll be uninstalling it rather than trying to fight a losing battle. The game looked interesting though.

 
pennmom36
Clownfish
Clownfish
853 Posts

Re:Please post any TECH ISSUES for Beyond the Invisible: Darkness Came here.

[Post New]by pennmom36 on Jan 10, 18 4:30 AM
@ciscaR8

I had the same problem, I deleted my profile, created a new profile and for whatever reason, the inventory bar returned. (I also noticed that when I didn't have the inventory bar, the ants on the package were missing too)

If the new profile doesn't do the trick, try uninstalling and reinstalling the game.

 
bfgBeruna
Moderator
Moderator
2,525 Posts

Re:Please post any TECH ISSUES for Beyond the Invisible: Darkness Came here.

[Post New]by bfgBeruna on Jan 10, 18 10:41 AM
Hello Everyone!

If you're having problems getting the game to work correctly, we highly recommend visiting Big Fish Games Help as they are always the quickest way to get technical problems resolved. Here are a few suggested help articles that have helped many people correct this type of problem in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility
Run Game as Administrator

If you are not able to get a game working properly using Big Fish Games Help, please get in touch with Customer Support Team. It would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgBeruna

 
bfgBeruna
Moderator
Moderator
2,525 Posts

Re:Please post any TECH ISSUES for Beyond the Invisible: Darkness Came here.

[Post New]by bfgBeruna on Jan 10, 18 10:59 AM
Hello Everyone,

I'm swimming by to provide troubleshooting support for these issues within the game.

ciscaR8: Often when the image for a game stretches beyond the screen, calibrating the graphics via the auto-adjust features fixes it. The way this feature appears may vary depending on the model of the monitor. Please check the monitor for a button labeled Auto-Adjust or Auto. If you don’t see a button with one of those labels on the monitor itself, try checking the monitor's menu options.

LarkBea: I'm really sorry that the game wasn't performing well. I definitely understand not wanting to fight a losing battle, so please contact our Technical Support Team to receive a replacement game.

I'd also recommend contacting our Support Team if this post doesn't address your issue or if my suggestions didn't fix the game. They'll write back to you as quickly as possible.

Thank you for your patience, and please don't hesitate to PM me or another moderator if new questions about this game arise. We're always happy to help.

bfgBeruna

 

Re:Please post any TECH ISSUES for Beyond the Invisible: Darkness Came here.

[Post New]by irssecretary on Jan 10, 18 9:34 PM
I just bought this game with a coupon code but it will not activate. Windows 10

 
casino14
Guppy
Guppy
114 Posts

Re:Please post any TECH ISSUES for Beyond the Invisible: Darkness Came here.

[Post New]by casino14 on Jan 11, 18 3:09 PM
I don't know if this is technical but when ever I try to load the gun or try anything with the gun it just goes back to my inventory and there is no one playing this game or whatever nobody knows how to fix it. Please advise. Thank you.













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bfgBeruna
Moderator
Moderator
2,525 Posts

Re:Please post any TECH ISSUES for Beyond the Invisible: Darkness Came here.

[Post New]by bfgBeruna on Jan 11, 18 4:54 PM
Hello irssecretary and casino14,

I'm really sorry the game isn't working for you and am swimming over to provide some help. Please take a look at the help pages below.

Game Crashing, Freezing, or Blank Screen
Run Game as Administrator

The first page explains how to check to see whether the computer's video card driver is up to date. Since this driver controls the computer's graphics, installing a newer version can fix a number of errors.

The second page walks you through how to run the game in Administrator Mode. This process gives the game all the permissions it needs and improves its relationship with the computer.

If these suggestions don't fix the game, please contact our Technical Support Team for further assistance. Should any new questions arise, you're also more than welcome to PM me or another moderator. We're here to provide answers as well as help.

bfgBeruna

 

Re:Please post any TECH ISSUES for Beyond the Invisible: Darkness Came here.

[Post New]by Lorrainehoward on Feb 16, 18 1:55 AM
Downloaded OK first time, got a little way into the game and lost inventory and hints so uninstalled and downloaded the game again, Download OK, this time got further into game but once again i have lost inventory/hint etc. so cannot proceed further. I am on Win10 and download through Edge

 
 
 
 
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