Daxadillion
Barracuda
Barracuda
3,292 Posts

Please post any TECH ISSUES for Noir Chronicles: City of Crime Collector's Edition here.

[Post New]by Daxadillion on Jan 13, 18 12:38 AM
A thread for any tech issues you may have. Please also include the operating system you are using.

Edited on 01/13/2018 at 9:39:09 AM PST


 
tesco
Seahorse
Seahorse
39 Posts

Re:Please post any TECH ISSUES for Noir Chronicles: City of Crime Collector's Edition here.

[Post New]by tesco on Jan 13, 18 3:47 AM
i am stuck on getting the safe code it looks like you need 2 sheets of paper and ive got 1 but cannot find other one tryed using hint but it just keeps recharging showing nothing is anybody else havin this trouble

 
pennmom36
Clownfish
Clownfish
853 Posts

Re:Please post any TECH ISSUES for Noir Chronicles: City of Crime Collector's Edition here.

[Post New]by pennmom36 on Jan 13, 18 7:09 AM
@tesco

Yes, I am stuck as well at this point! I am in Barbara's office and there are NO available tasks. I have a Dictaphone cassette that still requires a combo part (still has a - sign not +) and I have a paw print combo item that still requires a code and has a - not + next to it. I have checked the entire scene and there is nothing left to do. When I check the map all locations are locked so I'm stuck at the office! When I click the hint icon, it makes a noise but shows me NOTHING and then I wait for a recharge over and over. I exited out and went back in, no change. I am going to try deleting the game and reinstalling it. I would suspect I need to start over with a new profile.

I would also like to add that I chose the tutorial option, because I want to be able to comment about all aspects of the game on my reviews. The tutorial began to lag, it didn't explain the first HOP but it did give me an explanation about the Monaco Card game. I finished the second HOP AND the front door puzzle, when the tutorial made me travel back to the shed to explain about the HOP that at that point had already been done. The tutorial wouldn't let me do anything else until I clicked on the HOP that was no longer there, so I had to cancel the tutorial in order to proceed in the game.

There are TWO major glitches in this game, which is a shame because I already purchased the game with today's BOGO sale!!!!!

 
pennmom36
Clownfish
Clownfish
853 Posts

Re:Please post any TECH ISSUES for Noir Chronicles: City of Crime Collector's Edition here.

[Post New]by pennmom36 on Jan 13, 18 8:08 AM
UPDATE:

I uninstalled the game and downloaded it again but still had the above named issues. I deleted my first profile, and added a new profile (this time without tutorial) and it solved the issue, I was transported automatically to the next location from Barbara's office. I hadn't missed anything, I did everything the same way, except for including the messed up tutorial. This is indeed a true glitch, and I must say an annoying one. I wasn't able to progress very far in the demo, because I had to play the same half hour twice! I'm worried that more glitches will appear as I progress, and I'll have top keep deleting and creating profiles. I wish I hadn't bought this game, lesson learned, always try the demo before you buy!

 
pennmom36
Clownfish
Clownfish
853 Posts

Re:Please post any TECH ISSUES for Noir Chronicles: City of Crime Collector's Edition here.

[Post New]by pennmom36 on Jan 13, 18 8:10 AM
...and I found Nemo!

 
rainworm
Herring
Herring
360 Posts

Re:Please post any TECH ISSUES for Noir Chronicles: City of Crime Collector's Edition here.

[Post New]by rainworm on Jan 13, 18 9:16 AM
Nemo? New feature in this game????? A hidden 'find Nemo'.....

Or is it, it works after all this?

 
bfgBeruna
Moderator
Moderator
2,525 Posts

Re:Please post any TECH ISSUES for Noir Chronicles: City of Crime Collector's Edition here.

[Post New]by bfgBeruna on Jan 13, 18 9:39 AM
Hello Everyone!

If you're having problems getting the game to work correctly, we highly recommend visiting Big Fish Games Help as they are always the quickest way to get technical problems resolved. Here are a few suggested help articles that have helped many people correct this type of problem in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility
Run Game as Administrator

If you are not able to get a game working properly using Big Fish Games Help, please get in touch with Customer Support Team. It would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgBeruna

 
bfgBeruna
Moderator
Moderator
2,525 Posts

Re:Please post any TECH ISSUES for Noir Chronicles: City of Crime Collector's Edition here.

[Post New]by bfgBeruna on Jan 13, 18 9:48 AM
Hello Everyone,

I'm swimming by to offer some help.

It sounds like the tutorial might have lagged and that there was difficulty locating a second paper. If these were technical glitches, then the first thing to do to troubleshoot them is to check to see whether the computer's video card driver is up to date. Next you'll want to run the game in Administrator Mode. Both of these processes will improve the game's relationship with the computer, and the help pages below will walk you through them:

Game Crashing, Freezing, or Blank Screen
Run Game as Administrator

Should these suggestions not fix the game, please contact our Technical Support Team.

Thank you for your patience and understanding. If any new questions arise, please don't hesitate to PM me or another moderator. We're always happy to help.

bfgBeruna

 
dianna925
Dolphin
Dolphin
7,393 Posts

Re:Please post any TECH ISSUES for Noir Chronicles: City of Crime Collector's Edition here.

[Post New]by dianna925 on Jan 13, 18 10:37 AM
I tried installing this game twice with the same result - "Trial Expired". I have never played this game, not even beta testing.

 
dianna925
Dolphin
Dolphin
7,393 Posts

Re:Please post any TECH ISSUES for Noir Chronicles: City of Crime Collector's Edition here.

[Post New]by dianna925 on Jan 13, 18 10:37 AM
I tried installing this game twice with the same result - "Trial Expired". I have never played this game, not even beta testing.

 
bfgBeruna
Moderator
Moderator
2,525 Posts

Re:Please post any TECH ISSUES for Noir Chronicles: City of Crime Collector's Edition here.

[Post New]by bfgBeruna on Jan 13, 18 11:41 AM
Hello dianna925,

Thanks so much for reaching out to us. I'm really sorry that the trial expired before Noir Chronicles: City of Crime Collector's Edition could be played; I can absolutely help fix this.

When the trial version of a game expires before the game has ever been played then reinstalling the game will reset the timer. The help article below will walk you through this process.

Uninstall and Reinstall a Game

Your patience is much appreciated. Please don't hesitate to PM me or another moderator if more questions arise, and have a lovely weekend.

bfgBeruna

 
dianna925
Dolphin
Dolphin
7,393 Posts

Re:Please post any TECH ISSUES for Noir Chronicles: City of Crime Collector's Edition here.

[Post New]by dianna925 on Jan 13, 18 12:44 PM
I did uninstall/reinstall which is why I said I tried twice. It didn't help.

 
bfgBeruna
Moderator
Moderator
2,525 Posts

Re:Please post any TECH ISSUES for Noir Chronicles: City of Crime Collector's Edition here.

[Post New]by bfgBeruna on Jan 13, 18 1:07 PM
Hello dianna925,

I'm incredibly sorry for missing that the trial had already been uninstalled and reinstalled.

This problem may be due to interference with your firewall software. Some firewall programs will block the game download and activation process, incorrectly identifying a game’s files as harmful or incompatible when it’s not.

In order to resolve this issue, we suggest adding our Big Fish Games app to your program’s safe list. Since all firewall programs are different, this process may vary depending on your particular program’s instructions. The following help article will help walk you through checking those settings:

Unblock Big Fish Games app

If these steps don't work, please contact our Technical Support Team and explain that you want to ensure that there isn't an issue downloading or activating trials in the future. They'll be able to help you from there.

Thank you for your patience with me, and I wish you the best of luck.

bfgBeruna

Edited on 01/13/2018 at 1:08:06 PM PST


 
DRJ2
Sea Anemone
Sea Anemone
6 Posts

Re:Please post any TECH ISSUES for Noir Chronicles: City of Crime Collector's Edition here.

[Post New]by DRJ2 on Jan 13, 18 2:04 PM
Cannot finish HOP to get magnet in ch. 4. Hint points to outer border on upper right.
Nothing there - Help Cannot continue in this game - Have not had any problem
in the other hidden objects - just this one -

Edited on 01/14/2018 at 1:53:06 PM PST


 
bfgBeruna
Moderator
Moderator
2,525 Posts

Re:Please post any TECH ISSUES for Noir Chronicles: City of Crime Collector's Edition here.

[Post New]by bfgBeruna on Jan 13, 18 3:37 PM
Hello DRJ2,

It sounds like there's been trouble getting a magnet in a hidden object scene that appears during Chapter 4. I'm sorry to hear this and am swimming over to help.

This could be a display issue. Since the computer's video card driver controls how the computer's graphics display, let's begin by checking to see whether it's up to date. I'd also recommend running the game in Administrator Mode to increase its permissions on the computer. Both processes are outlined in the help articles below:

Game Crashing, Freezing, or Blank Screen
Run Game as Administrator

Should those suggestions not fix the game, then please contact our Technical Support Team for further assistance.

Thank you for your patience. Please don't hesitate to PM me or another moderator if more questions arise. We're here to help.

bfgBeruna

 
pennmom36
Clownfish
Clownfish
853 Posts

Re:Please post any TECH ISSUES for Noir Chronicles: City of Crime Collector's Edition here.

[Post New]by pennmom36 on Jan 14, 18 3:22 AM
@rainworm

I morphed into Nemo, sorry for the confusion

 

bfgBeruna

[Post New]by Harrington on Jan 14, 18 11:57 AM
It seems to me that a game shouldn't have to be played in Administrator mode on your computer to make it work. There are plenty of games out there that meet modern computer/player requirements (larger screens or window mode displays, adjustments to multiple software profiles, and varied OS's and video cards).

If BFG wants to sell games that haven't been developed for the modern market then they need to be upfront about that in the description section of each game. Not a problem when you know ahead of time that a game can't meet normal standards.

People can then decide if they want to have to change their display resolution each time they want to play the game. I have several older games, from developers whose work I like, that require me to adjust the display resolution in order to play. That's fine with me because I like the games. I don't have to restart my computer in Admin mode to play them.

 
bfgArinelle
Moderator
Moderator
1,483 Posts

Re:Please post any TECH ISSUES for Noir Chronicles: City of Crime Collector's Edition here.

[Post New]by bfgArinelle on Jan 14, 18 3:44 PM
Hi Harrington,

I definitely understand how it can be frustrating to run a game as an Administrator in order to get it to work. I've had to do that with some of my own games (both older and brand-new ones that receive regular patches), so I understand where you're coming from. Sometimes games simply work better in Administrator mode than they do without those permissions; this isn't something that's true for every system, however, so we don't have a way to tell our players in advance that it may be true for their particular computer. We definitely appreciate the feedback, however; thank you for letting your concerns be heard.

If you'd rather not run a game in Administrator mode and it doesn't seem to want to work well on your system without it, please send a message to our Technical Support Team so they can offer assistance. You can also PM me or another Moderator with any questions or concerns that remain. We'll be happy to help however we can.

bfgArinelle

 
crypsynight
Minnow
Minnow
236 Posts

Re:Please post any TECH ISSUES for Noir Chronicles: City of Crime Collector's Edition here.

[Post New]by crypsynight on Jan 16, 18 7:25 AM
In the casino to join the card game i need 3 chips. Dude at the table said he would give me a chip to start with. But i never received it. Screen just partially froze. Pausing got me out of it, but without the chip. And all that happens now is that he says i need 3 chips to join in.

 
7warrior7
Jellyfish
Jellyfish
15 Posts

Re:Please post any TECH ISSUES for Noir Chronicles: City of Crime Collector's Edition here.

[Post New]by 7warrior7 on Jan 16, 18 10:03 AM
DRJ2 wrote:Cannot finish HOP to get magnet in ch. 4. Hint points to outer border on upper right.
Nothing there - Help Cannot continue in this game - Have not had any problem
in the other hidden objects - just this one -


I am having the same problem, even when I use the hint it shows the object off the screen in the upper left and try as I might,I just cant get it. This is quite infuriating because I have found the game most enjoyable.

 
 
 
 
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