Daxadillion
Barracuda
Barracuda
3,292 Posts

Please post any TECH ISSUES for Secret Investigations: Nemesis here.

[Post New]by Daxadillion on Jan 15, 18 12:52 AM
A thread for any tech issues you may have. Please also include the operating system you are using.

Edited on 01/15/2018 at 8:25:03 AM PST


 
bfgArinelle
Moderator
Moderator
1,483 Posts

Re:Please post any TECH ISSUES for Secret Investigations: Nemesis here.

[Post New]by bfgArinelle on Jan 15, 18 8:24 AM
Hi Everyone,

If you are having problems getting the game to work as it should, we highly recommend visiting the Big Fish Games Help pages as they are always the quickest way to get technical problems resolved. Here are a few suggested help articles that have helped past players correct various types of problems:

Game Crashing, Freezing, or Blank Screen
Game Compatibility
Run Game as Administrator

If you are not able to get a game working properly using the information in our Big Fish Games Help articles, please get in touch with the Customer Support Team. It would also be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide the most appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are looking for game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgArinelle

 
LanaPook
Guppy
Guppy
127 Posts

Re:Please post any TECH ISSUES for Secret Investigations: Nemesis here.

[Post New]by LanaPook on Jan 16, 18 5:36 PM
In the last Bus section I started having a problem getting the action item out of the box in the lower right corner. It seems to be stuck and takes many tries to move it from the box wasting time.

 
bfgArinelle
Moderator
Moderator
1,483 Posts

Re:Please post any TECH ISSUES for Secret Investigations: Nemesis here.

[Post New]by bfgArinelle on Jan 18, 18 2:30 PM
Hi LanaPook,

It sounds like the action item isn't moving smoothly in certain parts of the game. Let's see if some troubleshooting will get things working better. Sometimes a game can perform poorly if it's missing permissions or resources that it needs to work well. We can address this possibility by running the game as an Administrator and checking for any possible updates. The following links will walk through both processes:

Run Game as Administrator
Video Driver Updates

If the issue persists after that, please reach out to our Technical Support Team. You can also PM me or another Moderator at any time. We're happy to provide any answers that we can.

bfgArinelle

 
 
 
 
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