Please post any TECH ISSUES for Incredible Dracula IV: Game of Gods Collector's Edition here.

Hi Everyone,

If you are having problems getting the game to work as it should, we highly recommend visiting the Big Fish Games Help pages as they are always the quickest way to get technical problems resolved. Here are a few suggested help articles that have helped past players correct various types of problems:

Game Crashing, Freezing, or Blank Screen
Game Compatibility
Run Game as Administrator

If you are not able to get a game working properly using the information in our Big Fish Games Help articles, please get in touch with the Customer Support Team. It would also be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide the most appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are looking for game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgArinelle

Hi pennmom36,

That's definitely an odd thing to have come up. We can try some quick troubleshooting to see if that helps. I'm sure you've already tried uninstalling and reinstalling the games, but we can also check for updates to see if that helps. Steps for this can be found here:

Video Driver Updates

It's also a good idea to reach out to our Technical Support Team so we can better gather information and track reports of this situation. Please feel free to PM me or another Moderator if there are any more questions. We'll do everything we can to help.

bfgArinelle

Hi regulo and sherstar,

It sounds like there have been some freezing troubles while playing. Let's see if we can get things working better through troubleshooting. For freezing issues (and what sounds like some save issues as well), these can be caused by the game not having the permissions it needs to work correctly or create save files. The steps from the following articles may help out:

Run Game as Administrator
Game Not Saving

Another thing that can help with freezing issues is checking for video card driver updates for the system to make sure the game and system get along as well as possible. Steps for this can be found here:

Video Driver Updates

Should the issues persist after trying these steps, please reach out to our Technical Support Team for further assistance. You can also PM me or another Moderator with any questions that remain. We'll be happy to help however we can.

bfgArinelle

Hi sherstar,

Thanks for sharing those tips for what helped in this particular case! It's really appreciated when players share tips and tricks like this, since sometimes the things that work on different systems can vary. Hopefully things continue to be smooth from here on out!

bfgArinelle

Hello Qismet,

I absolutely understand wanting a game that doesn't repeatedly freeze. If updating the video card driver and running the game in Administrator Mode haven't fixed the problem, then I'd recommend contacting our Customer Support Team. They'll be able to replace the game for you.

Thank you for your patience and understanding. Should questions or concerns arise in the future, please don't hesitate to PM me or another moderator. We're always happy to help.

bfgBeruna

Hi sherstart and donnacal,

I'm sorry to hear there have been some more freezing issues. In case they help, I'd like to go ahead and link to our help article that specifically deals with freezing issues in case there's something in it that we missed originally. Here's that article:

Game Crashing, Freezing, or Blank Screen

I would also like to include the help article for our Mac users, since they have different steps to follow. For Macs, the best thing to do is checking for updates or reinstalling software programs Macs rely on for games to work as well as possible. Those tips can be found here:

Mac Game Troubleshooting

If the issues continue to persist after trying the steps from the relevant article, please message our Technical Support Team for further assistance. You can also PM me or another Moderator with questions. We're happy to help in any way we can.

bfgArinelle