I am having the same trouble. You would think they would tell us how to do that with the collector's edition. I am not even sure how we eliminate a bomb. What does it take?

I am unable to change the heads to obtain the wench. What do I do?

The first three chapters worked well with no difficulty. Chapter 4 started acting up and I am unable to turn off lights to see foorprints and cannot open cupboards that are sparkling. The hand will not open them. Does anyone have a fix for this problem. I like the game. Will Bigfish give a refund if this is not correctable?

Thanks.

I am having the same problem. I believe we got a faulty game. Big Fish should make a refund unless they can give us a solution. It is very frustrating to be going along wih the game and have this happen.