Posts created by bfgArnoStyx

 
 
 posted in Bubble Snooker on Mar 5, 13 5:05 PM
As the OP was removed, I'll be locking this thread!

-bfgArnoStyx
 
 
 posted in Found: A Hidden Object Adventure - Free to Play on Jan 29, 13 5:25 PM
Hello Fishies,

I wanted to swim in and clarify the messaging on the pop-up ad via the Game Manager. With the release of the PC version, new quests, goals and achievements were added to both the PC and Mobile version. As the Game Manager ad was/is the first time we have showcased the game, we wanted to emphasize this information for any new players and for those players who haven't progressed very far in the game.

The one update that was made to the PC version was to correct the reported technical issues, but the added features mentioned above are still available.

Hope this helps to clarify and happy gaming!

-bfgArnoStyx
 
 
 posted in Found: A Hidden Object Adventure - Free to Play on Jan 29, 13 5:25 PM
Hello Fishies,

I wanted to swim in to follow up on bfgIzara's post and clarify the messaging on the pop-up ad via the Game Manager. With the release of the PC version, new quests, goals and achievements were added to both the PC and Mobile version. As the Game Manager ad was/is the first time we have showcased the game, we wanted to emphasize this information for any new players and for those players who haven't progressed very far in the game.

The one update that was made to the PC version was to correct the reported technical issues, but the added features mentioned above are still available.

Hope this helps to clarify and happy gaming!

-bfgArnoStyx
 
 
 posted in Syberia - Part 1 on Feb 29, 12 10:56 AM
Hello everyone,

We understand that the decision to release Syberia into three parts has caused some concern for customers. The reason for the three-part release was not only for those customers who prefer to have the option of a Trial version, but also to help our customers who have had troubles downloading large file games.

We know that some customers still want the option to purchase the game in its entirety, so the original version is still available for purchase here. Thank you!

-bfgArnoStyx
 
 
 posted in Sale Frenzy on Jan 30, 12 4:41 PM
Hello Fishies!

I'll be locking this thread to make sure we keep things tidy in the Game Forum. Thanks!

-bfgArnoStyx
 
 
 posted in Sale Frenzy on Jan 30, 12 4:41 PM
Hi Fishies! Just swimming by to sticky this Reviews thread.

What do you think of Sale Frenzy? We value your reviews, as do many of the other fishies in our pond and you can now share your review on our website, just pop over to the Sale Frenzy page here.

Have questions about our new reviews section? Please check this forum post and our help article Big Fish Game Reviews for more information.

After sharing your review on our website, please feel free to re-post your review in this thread. Remember, a lot of fishies that will be reading this thread will have never played the game before. If you are posting spoilers, be sure to include the words SPOILER ALERT at the top of your post .

To help other players get the most out of your review, you could add a note stating if you played the trial or full version and how far you have gotten in the game.

If you’re experiencing technical issues with this game, be sure to pop over to the support thread dedicated to the game here.

Thanks!

-bfgArnoStyx
 
 
 posted in Sale Frenzy on Jan 30, 12 4:40 PM
If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen

Game Compatibility

While we can offer a known solution for technical issues in the forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team. The forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly. If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

*Please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'
 
 
 posted in Midnight Mysteries: Haunted Houdini Deluxe on Jan 30, 12 3:27 PM
Hello funlovingrams65,

I wanted to make sure to address the virus message appearing when trying to play this game. While it's possible for some anti-virus software to incorrectly flag our games as having viruses, no game released through Big Fish Games has ever contained a virus or any software that is harmful to your system. You may want to see if adjusting firewall settings might help:

Problems Downloading or Installation Failed

If you continue to have troubles, please feel free to get in touch with Tech Support (you can click on this link) for the best help.

As there is a tech issues thread at the top of the Game Forum, I'll be locking this thread, but please feel free to post in that thread if you have any further issues about this game.

If you'd like to continue discussing anti-virus programs, you can feel free to ask for other user recommendations in the Technical Talk Forum.

Thank you!

-bfgArnoStyx
 
 
 posted in Big City Adventure: London Story on Jan 30, 12 1:02 PM
Hey everyone,

If you're having troubles running the game, please take a look at the following help article for some helpful steps that might resolve the issue:

Game Crashing, Freezing, or Blank Screen

If you've already gone through these steps or need any further assistance, please feel free to get in touch with Tech Support (you can click on this link) and our reps will be happy to help you.

Thank you!

-bfgArnoStyx
 
 
 posted in Midnight Mysteries: Haunted Houdini Deluxe on Jan 30, 12 12:16 PM
Hello everyone,

Just wanted to come by and try to offer some help with the issues that have come up. If you are seeing a debug error, please get in touch with Tech Support and include a Dr. Felix report. We are aware of this issue and are currently trying to gather as much information as possible.

If you're experiencing a slow game or if the game is crashing, please try the steps outlined in this help article:

Game Crashing, Freezing, or Blank Screen

If you're having troubles with picking up an item, you may want to see if toggling between windowed mode will help. Another suggestion would be to uninstall and reinstall your game.

Still need assistance? Please write in to Tech Support and our reps will be happy to assist you.

Thank you!

-bfgArnoStyx
 
 
 posted in Midnight Mysteries: Haunted Houdini Deluxe on Jan 30, 12 12:06 PM
Hi ellekbee,

Welcome to the pond! It sounds like you're having some troubles with the appearance of Mr. Doyle. It looks like a couple of other players are having the same issue, so if you could please write in to Tech Support with a Dr. Felix report, our reps will be happy to look into this and help you as best as they can.

As there is a tech issues thread at the top of the Game Forum, I'll be locking this thread, but please post any further issues here. Thank you!

-bfgArnoStyx
 
 
 posted in Midnight Mysteries: Haunted Houdini Deluxe on Jan 30, 12 11:56 AM
Hey dollyflower!

I'm glad that you enjoyed the guide! To keep things tidy, we ask that users reserve all new threads in the Game Forum for specific game questions and tips, so I'll be locking this thread.

Please feel free to re-post your comment in the Comments for Midnight Mysteries: Haunted Houdini Deluxe if you'd like!

Thank you!

-bfgArnoStyx
 
 
 posted in Whispers on Jan 30, 12 11:48 AM
Hey Fishies!

The Mac version of Whispers is here! If you’d like to check it out, you can go to the game page here. The game play will be the same across both PC and Mac platforms so you can use this forum to ask questions, share tips, and connect with other Whispers players.

If you need further technical assistance for your Mac game, we recommend contacting our Tech Support through our help pages, or if you’re a Game Club Member, by connecting to Live Chat. To find answers online, you can take a glance at the Mac Game Errors help article.

If you have questions about how to use the forums, please click the FAQ link to the right of this page.

Happy gaming!
 
 
 posted in Whispers on Jan 30, 12 11:47 AM
Hi Fishies!

What do you think of Whispers? We value your reviews, as do many of the other fishies in our pond and you can now share your review on our website, just pop over to the Whispers page here.

Have questions about our new reviews section? Please check this forum post and our help article Big Fish Game Reviews for more information.

After sharing your review on our website, please feel free to re-post your review in this thread. Remember, a lot of fishies that will be reading this thread will have never played the game before. If you are posting spoilers, be sure to include the words SPOILER ALERT at the top of your post .

To help other players get the most out of your review, you could add a note stating if you played the trial or full version and how far you have gotten in the game.

If you’re experiencing technical issues with this game, be sure to pop over to the support thread dedicated to the game here

**If you are seeking game help, the best thing to do is to start a new thread in the Game Forum by clicking on 'Create New Discussion'!

Happy gaming!

-bfgArnoStyx
 
 
 posted in Whispers on Jan 30, 12 11:45 AM
If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen

Game Compatibility

While we can offer a known solution for technical issues in the forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team. The forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly. If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

*Please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'
 
 
 posted in Sale Frenzy on Jan 30, 12 9:22 AM
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 posted in Mystery Case Files®: Escape from Ravenhearst™ on Jan 29, 12 11:05 AM
Hi zettababy,

Welcome to the pond! You may want to take a look at the walkthrough (you can click on this link) for help with the pill if you haven't already!

If that doesn't help, I found a thread that might offer some tips for you as well:

maternity ward

Hope this helps!

-bfgArnoStyx
 
 
 posted in World Mosaics 5 on Jan 29, 12 10:35 AM
Hello everyone,

A new version of World Mosaics 5 is available now. This new version of the game addresses issues addressed in the Forums and fixes the crash issue after finishing the last level.

If you would like this new build, please uninstall and reinstall your game.

If you continue to have troubles, please get in touch with Tech Support (you can click on this link).

I will be locking this thread so that we can keep track of any new issues, but please continue posting any further issues or technical questions here. Thank you!

-bfgArnoStyx
 
 
 posted in World Mosaics 5 on Jan 29, 12 10:34 AM
If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen

Game Compatibility

While we can offer a known solution for technical issues in the forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team. The forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly. If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

*Please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'
 
 
 posted in World Mosaics 5 on Jan 29, 12 10:32 AM
We have a new PC version of World Mosaics 5 available now. This new version of the game addresses issues addressed in the Forums and fixes the crash issue after finishing the last level.

We apologize greatly for the trouble. You can get the newest version by uninstalling and reinstalling your game. Here is a link to our help article for PC and Mac.

Uninstall / Reinstall a Game

*If you have not yet purchased the game, find the game and reinstall the trial version (when available) to play any remaining minutes.

If you have any problems, you can contact our Customer Support team for more assistance. Just click on the green envelope on the right to get to our Help pages, and if you still need assistance, click "Contact Us" to the left of the screen to submit a support ticket.
 
 
 
 
 
 
 
 
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