Posts created by Phoenix1123

 posted in Grim Facade: Broken Sacrament Collector's Edition on Apr 18, 18 8:05 AM
I have exactly the same issue - macOS High Sierra 10.13.4. Third game in as many weeks that has failed.
Game runs on my iMac, High Sierra 10.13.3. Ensure that the game is located in the Applications folder (it can be in a sub-folder, for example, my games are in a folder called Games, in the Application Folder); the iMac operating system requires certain executables which reside in the application folder. If you need to move it to the Application Folder, uninstall it, reinstall it using the Application Folder as the new destination. Just a suggestion, hope this helps.
The supposed 'fix' to the Mac version continues to fail - the oil STILL cannot be accessed. Beyond belief.
Add me to the list. MacOS High Sierra; I cannot get back to the oil can, and I also cannot move forward. These constant issues are becoming beyond annoying!
 posted in Love Chronicles: Death's Embrace Collector's Edition on Jul 1, 17 10:47 AM
Exact problem as belamba; Brand new iMac, running MacOS Sierra, 10.12.5. Third CE in a row which fails during gameplay. This is becoming more than annoying!
Having the same issue as ifort2; OS X Sierra, 10.12, iMAC.
 posted in Haunted Hotel: The Thirteenth Collector's Edition on Dec 24, 16 7:29 AM
Same problem. Running MacOS 10.12.2. Blows up when clicking the 'green' light which floats on the screen.
I am also encountering multiple crashes. IMAC, OSX 10.12.1. My system exceeds minimum requirements.
 posted in Dark Realm: Lord of the Winds Collector's Edition on Sep 3, 16 9:32 AM
[Removed by Moderator]
 posted in Cadenza: Havana Nights Collector's Edition on Mar 19, 16 12:39 PM
iMac, OS X 10.11.3 - after I open the safe, this game freezes when the newspaper article is displayed; have to Command +Q to exit. This garbage is getting out of hand! BF, you are going downhill rapidly!!
9autiger, perhaps this will help. Make sure you put the game in the Applications folder on your Mac. You can put it in a subfolder under the Applications folder, however, it must be located in the Applications folder. The OSX for the Mac needs to find the games in the Application folder to properly execute. Hope that helps.
I am also running OSX 10.10.3, and cannot interact with the scroll after getting blown out of the application. BIG FISH, you are going downhill rapidly!! It is becoming very obvious that BF thinks they have so much business they can afford to lose all of ours. I have been with BF for years, I am an IT professional, and I can tell you that these constant problems with these games failing on a variety of platforms is the result of either no QA, or very poor QA. If I owned this company, heads would be rolling. It is apparent that BF is going to do nothing about these problems; I have severn CE games that have failed, and NOT ONE has been fixed. I would say that BF is spending all of its money on the Casio side of their business, however, they have managed to screw that up also! Almost time to leave this now fly by night company!!
 posted in Surface: Alone in the Mist Collector's Edition on Jun 4, 15 1:50 PM
Another bug! I failed to pickup the dog's tale located next to the bow case; I cannot get back to the bow case. These constant issues are really becoming beyond annoying!

iMac, OSX 10.10.3
Lee_Last, perhaps this will help. Make sure the game is in the Application Folder on your Mac. It can be in a separate folder if you wish, however, it needs to be within the Application Folder. Hope that helps.
belamba, make sure that the game is under the Applications folder on your MacBook. I have a MacBook, and an iMac widescreen. the Mac's OSX systems require the execution of specific operating system code to execute some of the game code. I load all games into a folder within the Applications folder and never encounter these issues. Hope that helps!
 posted in Shiver: The Lily's Requiem Collector's Edition on Jan 31, 15 8:34 AM
amyfrances, I may have a possible solution for you. On the iMac, make sure that the game application software is in the Applications Folder; it can be in a sub-folder, however, it needs to be under the Applications. The iMac OSX requires specific code to be executed thus it needs to find the game software in the same folder that stores these executables. Hope that helps!
 posted in Danse Macabre: Crimson Cabaret Collector's Edition on Sep 25, 14 8:31 AM
iMac OS X 10.9.5 immediately blows up: Process: EipixGame [1231]
Path: /Users/USER/Documents/*/Danse Macabre Moulin Rouge Macabre Moulin Rouge
Version: 1.0
Code Type: X86 (Native)
Parent Process: MacGameCLauncher [1230]
Responsible: GameManager [1134]
User ID: 501

Date/Time: 2014-09-25 08:26:55.239 -0700
OS Version: Mac OS X 10.9.5 (13F34)
Report Version: 11
Anonymous UUID: AAE214A5-2C51-B58E-E34C-30677364518D

Crashed Thread: 7

Exception Codes: KERN_INVALID_ADDRESS at 0x00000000b0116000

VM Regions Near 0xb0116000:
Stack 00000000b0095000-00000000b0116000 [ 516K] rw-/rwx SM=COW
Stack 00000000b029c000-00000000b029d000 [ 4K] ---/rwx SM=NUL

Thread 0:: Dispatch queue:
0 libsystem_kernel.dylib 0x97f4cf7a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x97f4c16c mach_msg + 68
2 0x92c4a70c io_connect_method + 424
3 0x92be444f IOConnectCallMethod + 546
4 0x92be470b IOConnectCallStructMethod + 84
5 0x98825640 IOAccelContextSubmitDataBuffers + 232
6 libGPUSupportMercury.dylib 0x9abae39b gpusSubmitDataBuffers + 133
7 0x50223283 0x50000000 + 2241155
8 0x501e955a gldPresentFramebufferData + 83
9 GLEngine 0x9a18e590 glSwap_Exec + 96
10 0x97e913fb CGLFlushDrawable + 67
11 0x9496c0e1 -[NSOpenGLContext flushBuffer] + 24
12 0x0006038e KWindowGL::flipBackBuffer(bool) + 1262
13 0x00003642 KGame::endFrame() + 114
14 0x000b56b3 HoGame::innerGameLoop() + 51
15 0x000b5908 HoGame::run() + 88
16 0x001192a4 kanjiMain + 84
17 0x00057225 -[KanjiAppDelegate runApplication] + 85
18 libobjc.A.dylib 0x9894f2af -[NSObject performSelector:withObject:] + 70
19 0x912e9772 __NSThreadPerformPerform + 318
 posted in Dead Reckoning: Silvermoon Isle Collector's Edition on Jul 13, 14 11:26 AM
At the conclusion of the scene when speaking to the maid in the servants quarters after I play the HOG scene on the box she is holding, the screen goes black, and the cursor echoes all over. This is the identical problem which occurred in the last few EPIX games. That and freezing in a scene. They need to fix these issues. The last 3 out of 4 EPIX games I have purchased have had either one or both of these issues, and have NOT yet been fixed. iMac OSX 10.9.4; 1tb HD; 16MG Ram; all JAVA and Adobe executables are current.

Edited to correct typo
I am stuck in the underwater scene; when I click on the floating jellyfish (to the left of the screen), it zooms in and freezes. This is the second of many games by this developer in which I have this issue. CS has already been provided Dr Felix, and they cannot figure out the problem. My system is current!! iMac, OSX 10.9.3; 16GB Memory, 1TB hard drive. These constant technical issues are becoming out of hand! BF, you need to have these games beta'd on Macs as well as PCs. Annoying beyond belief!
I am running iMac, OS X 10.9, and when I give the trapped owl to the fruit monger, the screen goes black, and the cursor echoes all over the screen, and software code appears all over the screen. I have never encountered an issue with this developer. Any ideas? Thanks Have uninstalled/installed. Edited to add this info.
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