Posts created by esvans

 
 


esvans, since it sounds like you already tried a few troubleshooting steps, I recommend getting in touch with our <a href="http://forums.bigfishgames.com/posts/list/144284.page">Tech Support Team</a> so they can look into that for you.

I hope that helps,

bfgSeine


Thanks Seine, just sent question & Dr Felix,
hoping for solution ....:-)

Cheers, esvans
 
 
Hi Baikal,

Thanks for response,
just submitted question & Dr Felix to Support People...

Cheers,
esvans
 
 
Hi there !

technical problem with Mac version :
( already posted on Forum for tech issues )
HOS in Alley behind Museum :
let the cat out of the bag, please !!
( haha )
opening the bag does not lead to the presence of a cat where it should be
therefor stuck in the game at this early point .....:-(

Help please ??
 
 
Hi there !!
Am playing on Mac....
just about 15 minutes into the game
( pretty much still the beginning )
there is a HOS after just getting out of the first building,
past the Museum, in an alley
one of the items to be found is a cat,
for this one has to open a bag
...which i figured out by myself...:-)
but after opening the bag there is only a flash looking like a cat and then no cat to be clicked on....
tried everything :
hint : points at place for cat, but no cat visible and clicking there has no effect.
guide : just shows what I already described, including cat, but in the game the cat remains invisible
player : even changed player and started over, with same result

Any idea how this can be solved ??
help , please....
 
 
Hi there,
I've bought and downloaded the CE on 6th October,
playing on a Mac
( sorry if this is the wrong place : it says : all technical issues here ...)
due to various circumstances I only got to try and play it now.
5 times in a row I got no further then the opening scene : basement window / crowbar, then crash
Decided to check here,
saw somewhere in the maze of forums to uninstall and reinstall.
did it.
error messages re: installing
after a lot of attempt and playing around with settings here and there, this finally worked
( strange , as I'd had it installed before ... )
then gave the game another try :
same story: basement window = crashed game,
also with new profiles etc.
What did I miss :
is there a solution for this problem ?
after all : we're 6 weeks later in history now ...

Thanks in advance for any help !!

PS
VERY experienced player : have 350 BF Games, a lot of which CE ...

 
 
 posted in Rhianna Ford & The Da Vinci Letter on Nov 13, 11 5:20 AM
iPad version keeps crashing :
Chapter XII security cameras computer scene ( puzzle with signs )
Wrote to help service ...
More people have same problem :
See : problems chapter 12 Entry in Forum
 
 
 posted in Rhianna Ford & The Da Vinci Letter on Nov 13, 11 5:15 AM
Exactly same problem here :
Tried everything possible :
Battery iPad fully charged,
All running programs closed,
Restarting iPad after having been entirely shut for 5 minutes ...
Wrote for help to customer service, about 30 minutes ago,
When getting an answer I'll report back here ........:-(
 
 
 posted in Millennium Secrets: Roxanne's Necklace on Jul 25, 11 1:03 PM
Hi,
I posted earlier on the thread re: X-Card
Played the game twice from the beginning until Chapter 6,
then checked the Forum,
found nico's brilliant solution,
Played again ( third time ) from the beginning and just finished the game !!
:-))
had a few minor issues with minigames, but indeed : those you can skip !!
Really like this game, in spite of the hick-ups !!
Have a Mac and all the updates & xtra's required ...
Will now do the Dr. Felix ...
Ciao
 
 
 posted in Millennium Secrets: Roxanne's Necklace on Jul 25, 11 12:42 PM
worked a million !!!
many thanks ..... :-))
 
 
 posted in Millennium Secrets: Roxanne's Necklace on Jul 25, 11 7:16 AM
Same problem here :
thanks nico : going to try it now,
even though I just got stuck for the second time befor checking the forum ....
:-)
Will post success, or failure ...
Cheers !
 
 
 posted in Wisegal on Jun 1, 11 10:47 AM
ok, so I'm one of the suckers who bought it ....
just because there wasn't anything else left that I had not already played and / or bought.

It's not great, but not half as bad as some people make it sound !!

My biggest complaint is :
when you get really stuck there is no alternative way to move on :

can't find the last difference in one of those many mini's ...
asked for a hint already 3 times, but can't tell where that points me to ...
no skip ... no walkthrough ...
so in spite of waisting my freebee I don't know if she finds her son ...hahaha

 
 
 posted in Mystery Trackers: The Void Collector's Edition on Dec 4, 10 1:46 PM
tried to install the update for mystery trackers CE in game manager, but it's still installing : 6 hours now ....
is that normal ?
... the update for the 13th skull is still waiting there , but I've lost the courage ...
Anyone got advice / experience with this ?
Or should I really uninstall these games and download the updated ones, therewith losing my game progress ... ??
 
 
 posted in Mystery Trackers: The Void Collector's Edition on Dec 4, 10 1:41 PM
well ...
- reported to CS on december 2nd,
- got reply on december 3rd, including : an update would show up in my game manager
- update showed up in game manager today ( dec 4th ) but has been 'downloading' for 6 hours now .....
* instead of a fix, it seems I have a new problem ....
- reported to CS ... waiting for reply

anyone got a tip here ??
 
 
 posted in Mystery Trackers: The Void Collector's Edition on Dec 2, 10 5:30 PM
Hi Fishies :
yes, same problem here : Mac, CE, same scene, same crash.
wrote to CS and hope for fix ...
 
 
 posted in Mystery Trackers: The Void Collector's Edition on Dec 2, 10 5:20 PM
... and : yes, I've checked everything, tried everything, and written to customer support .... becoming quite an expert in these kind of situations, unfortunately ...
 
 
 posted in Mystery Trackers: The Void Collector's Edition on Dec 2, 10 5:06 PM
much to my horror : the same here : soda machine approach makes the game quit completely ...... not another 'redemption' .... i hope ??!!
PLEASE : FIX !!!!!
 
 
I'm unable to digest this any longer, am waiting for 6 weeks now, and still not a single sign of any fix, communication, or whatever ....
UNBELIEVABLE !!!
Have had very good experiences with BF so far, including Customer Service, when there were problems, but this SAGA is a big and very unpleasant mystery to me.
BIG FISH : PLEASE REPORT SOMETHING ..... !!?
 
 
 posted in Sinister City on Oct 23, 10 3:57 PM
Am still very frustrated about redemption cemetery saga, but to be fair :
had a reply re: sinister city crash problem, tried it , and :
BINGO ! problem fixed and could continue to play without any problems ...
this is the advice :

Thanks for writing in, I sorry to hear that you are having trouble with Sinister City. I understand that this game will crash within 10 minutes of playing. I know frustrating this can be to download or pay for a game that does not work properly. There is a chance that this could be related to a program error or perhaps an incompatibility with the game and system.

I see that you’ve already made sure that all your software is current and up to date. But I would like to have you do that once more and this time around we’ll be sure to trash any game data. This may improve the performance of the game and correct any errors you’ve experienced thus far. Here are the links below:

Adobe Flash Player
Adobe Shockwave

Afterwards, let’s go ahead and uninstall the game directly from your Applications folder and move it to the trash. You can also find any related game files from this path here:

USERS/Library/Preferences/Sinister City

Next, you will want to reinstall the game through your Purchase History, which lists your game files to install on any other computers.

Once you click on your game file in the Purchase History

1. Find your game and click "Install Now button

2. The game will download and install directly to your Game Manager..

3. Once the game is in the Game Manager, you can click Play Now to begin playing.

If you continue to experience any problems with this game I would be more than happy to explore the situation further until we work a working solution. Of course if you continue to experience any further problems, I would be happy to issue a free coupon to act as a replacement for this game. If you have any further questions feel free to get a hold of me at any time. You can respond directly to this email.

Tate

www.BigFishGames.com
In the Pond, Tuesday - Saturday
[i]
 
 
agree ... it's now October 24th here ( Germany ) and I'm spending more time on trying to find some info in some forum, without success by the way, after having reported the problem on September 18th ... !, then on playing games.
5 weeks in the dark is not the way I prefer to spend my precious time.
After all, there was a mail to all who reported this issue, on September 22nd,
so why can't they send the same people some form of information in the following 4,5 weeks ?

Thank you for writing in. We are currently running a bit behind our usual 24-hour turnaround time, so to help you receive an answer more quickly, this message is being sent to all customers who have contacted us regarding an issue with the Redemption Cemetery: Curse of the Raven CE for Mac crashing or freezing when opening the safe in the second novella.

We have a great relationship with the developer of this game and are very confident about getting a fix for the issue; however, the developer will be unavailable until Oct. 3, so it may take several weeks for us to release a new version of the game.

In order to proactively prevent this issue from growing any larger, the game has been temporarily pulled from the site as of 3 PM today, and will be republished once we have a fixed version that corrects this issue. Meanwhile, those who have already purchased the game will be able to reinstall it from your online Purchase History to get the new version, once it’s released.

To find out when the new version is out, feel free to drop by our forum page for the game anytime. Once again, we do anticipate this to happen sometime after Oct. 3, but after that keep an eye out for any updates here: Redemption Cemetery: Curse of the Raven Collector’s Edition Forum

We sincerely appreciate your patience as we work with the developer to get this game fixed. In the meantime, if this email did not directly address your question, please feel free to reply and one of our representatives will get back in touch with you personally.

Thanks again, and have a wonderful day!

Best Regards,

Customer Support, www.BigFishGames.com
 
 
...sorry : wasn't finished yet ...

Recently I've spent more time searching the forums to figure out where to find the latest info on fixes, then actually playing games !!!
 
 
 
 
 
 
 
 
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