Posts created by bfgErie

 
 
Are all games going to have Collector’s Editions?
No. This will only be offered on games that are truly the highest production quality on the market and if the developer is willing to considerable work to add the bonus material and game play. We expect to release 1 or 2 per month, but only if we have the right games to warrant it.

Does the Collector’s Edition count towards promotions like the Monthly Punch Card?
Yes. The Collector’s Edition contains the full Dark Tales: Edgar Allan Poe’s Murders in the Rue Morgue game and thus is treated just like a regular game purchase for these promotions.

Can I use a 100% off coupon for the Collector’s Edition (such as a replacement coupon from Customer Service)?
100% off coupons can be used to buy the actual game when it is released, but not the Collector’s Edition (A $19.95 special product). No coupons or credits can be used on this product.

Why does your site say All Games are $6.99? Is that false advertising?
All games are $6.99. The Collector’s Edition purchase price is for extra bonus material and early access to the game. The game will be released a few weeks after the Collector’s Edition at the normal $6.99 price. To be very clear, the $6.99 game is not a watered down version, it is the original game. The Collector’s Edition was a significant additional effort to add new additional material. BTW, we also have a Daily Deal for $2.99 and specials that sell games for as low as $.99.

Why doesn't this game have a free demo version?
As of January 5th, we are releasing a new Game Manager and we will have the technical ability to do a demo of the Collector's Editions. Right now our our Game Manager cannot distinguish between a Collector' Edition and a game and thus it does not work to upgrade a Collector's Edition from Game Manager.

I'm going to lock this thread to make sure that the information is easy to find.
 
 
We are very pleased to announce that Dark Tales: Edgar Allan Poe’s Murders in the Rue Morgue Collector’s Edition is now available. This Collector’s Edition is a special version of a game that is enhanced with bonus features and game play that avid players will enjoy. This special version of the game is available exclusively to Game Club members.

Dark Tales: Edgar Allan Poe’s Murders in the Rue Morgue Collector’s Edition includes:
Early access to the game (2 to 3 weeks)
Bonus Game Play
Integrated strategy guide
Bonus artwork and sound track
The original Edgar Allen Poe “Murders in the Rue Morgue” novella
Preview of the next game in the series

SPOILER ALERT! If you do not want to know what special surprises are included in the Collector's Edition of the game, please stop reading now!

Bonus game play includes:
4 additional Adventure scenes
3 additional Hidden Object scenes (reused 1 time each)
3 new mini-puzzles
Several inventory items and ‘lock and key’ puzzles

Bonus Artwork and Sound Track:
MP3’s and original music sheets for the player to play
5 Wallpapers
1 Screensaver
Preview video for “Black Cat”; next game in the series
Concept art for Murder in the Rue Morgue and Black Cat

What is the price of Collector’s Edition?
The Edgar Allan Poe’s Murders in the Rue Morgue Collector’s Edition is $19.95 and is a product that includes the game but also includes all the extras to help enhance the game experience.

Who gets access to this game and when?
Access to the Collector’s Edition is a Game Club benefit and only available to active Game Club members. The basic version will be available at the normal $6.99 price sometime within 2 to 3 weeks.

Why isn’t there a free trial and why can’t I use multiple Game Club credits for the Collector’s Edition?
Our Game Manager currently does not yet have the logic to differentiate the difference between a Collector’s Edition and a basic game. When we release a new Game Manager it will enable us to have free trial versions of Collector’s Editions. Using Game credits for a collector’s Edition is a complex change to our ecommerce system and we expect to support this in mid-2010.
 
 
Hi grnppyeyes49,

It looks like I'm following you around. The potato chips portion is part of the Collector's Edition of the game. If you are seeing the potato chips mentioned, then you are looking at the Collector's Edition version of the walkthrough. You can find the walkthrough for the actual game by clicking on the link below:

Mystery Case Files ®: Dire Grove ™ Walkthrough

I hope this helps!

bfgErie
 
 
We apologize for the confusion. The potato chips portion is part of the Collector's Edition of the game. If you are seeing the potato chips mentioned, then you are looking at the Collector's Edition version of the walkthrough. You can find the walkthrough for the actual game by clicking on the link below:

Mystery Case Files ®: Dire Grove ™ Walkthrough

I hope this helps!

bfgErie
 
 
 posted in Mystery Case Files®: Dire Grove™ on Dec 14, 09 9:46 PM
Hi Mintjulelip,

I'm sorry to hear that you are having trouble with Dire Grove. It certainly sounds like you have a proper set up to handle this game. Offhand, I can recommend is exiting the game when you find that it is running slowly. I would also recommend contacting our Support Team to see if they have any other tips that might help. They are awesome and I'm certain that they'll have better advice than what I've offered. Plus, if there is a problem with the game, they do a great job of diagnosing the issue and reporting it to the programmers.

bfgErie
 
 
 posted in Mystery Case Files®: Dire Grove™ on Dec 14, 09 9:40 PM
I'm going to go ahead and move this thread over to the Dire Grove forum. As Sage103082 pointed out, we have walkthroughs available for either version of the game. If you have purchased the standard version of the game, you can find a full walkthrough for it here:

Mystery Case Files ®: Dire Grove ™ Walkthrough

If you have purchased the Collector's Edition of the game, you can find that walkthrough here:

Mystery Case Files®: Dire Grove™ Collector's Edition Walkthrough

I hope this helps!

bfgErie
 
 
Hi cntry3778,

I went ahead and removed your email address from your post. This is a public forum, so I didn't want you to get hit with any terrible spam messages.

I'm sorry to hear that you are getting frustrated with that bunny head. The first thing I would recommend is to make sure you have installed the Collector's Edition of the game. If you do have the Collector's Edition, the head should vanish and open up a Hidden Object scene for you to play. Once you solve the Hidden Object scene you should get the fish.

I hope this helps!

bfgErie
 
 
Unfortunately, the custom cursor is necessary in this game because it directs players to interact with certain objects and where to move around in the game. The team had tested the game without the custom cursor turned on, but found that it the game was too difficult to play without it.

If you are having trouble with the the game, I recommend double checking to make sure everything on your computer is up to date and be sure to turn off all unnecessary programs before you start the game.
 
 
Hi katty1313,

I apologize for the confusion. The morphing objects are only in the Collector's Edition of Dire Grove.
 
 
LizzieK is correct. The team decided that since the music in Dire Grove isn't as "upfront" as it was in Return to Ravenhearst, the team decided not to include it as part of the Collector's Edition. What was explained to me was that because it's more atmospheric in nature then the music in Return to Ravenhearst, they made the decision to not add it to the Collector's Edition package.
 
 
I am very sorry that some people are having trouble getting the game to run properly. Most technical problems with our games are resolved through our Help pages. Here are a few suggested articles that have helped many people in the past:

Frequent Crashing of Game
Game Compatibility


While we will try to help on the forums, the best way to get technical issues resolved is through our Help pages.

Happy gaming !

bfgErie
 
 
 posted in Mystery Case Files®: Dire Grove™ on Dec 12, 09 11:11 AM
Since we already have a discussion about this topic going. I'm going to go ahead and lock this one. Too many duplicate discussions in the forums make it difficult for folks to get their comments heard.

Thanks everyone!

bfgErie
 
 
 posted in Mystery Case Files®: Dire Grove™ on Dec 12, 09 12:11 AM
Hi lnquilter,

If you don't pick up the snowshoes early on, you wont be able to get to the Farmhouse/ Barn areas. But, unlike most objects you pick up, they don't get used up and disappear from your inventory once you use them. This is so that you can return to these areas of the game multiple times if you need to.

I hope this helps!

bfgErie
 
 
 posted in Mystery Case Files®: Dire Grove™ on Dec 11, 09 5:19 PM
Hi everyone,

I just would like to remind everyone to please be respectful of each other opinions while posting in this discussion thread. We can all comment on how we feel without calling each other out.

Thank you.

bfgErie
 
 
 posted in Murder, She Wrote on Dec 9, 09 12:01 PM
Hi Emilee_40,

I'm sorry to hear that you are having trouble with this game. I would recommend checking out this article in our Help Pages:

Frequent Crashing of Game

Whether you go to Live Chat or send in an email, you get the same reliable help for your issue. Good luck!

bfgErie
 
 
tnvol6 wrote:I love the Mystery Files games and I don't mind paying $20 for them. However, I do mind having to buy game credits and not being able to use them. In other words, customers should be able to purchase games without being a member.

My sister purchased both Ravenhurst games at Walmart for $10.


Hi tnvol6,

I apologize for the confusion. You do not need to be a member to purchase most of the games here at Big Fish. If you would like to buy a game and not sign up for the Game Club membership, just uncheck the box next to the "FREE trial of Big Fish Game Club" in the shopping cart.

I hope this helps!

bfgErie
 
 
Hi everyone,

Please be sure to keep your comments in this review thread about the game itself and not about the different versions of the game. This thread is intended to give folks a chance to tell everyone why they liked (or disliked) the game.

Thanks everyone!

bfgErie
 
 
 posted in Real Crimes: Jack the Ripper on Dec 9, 09 11:24 AM
As BinLA mentioned, there is an official forum for this game. I'm going to go ahead and move this thread over to the Jack the Ripper forum where I think it will get more exposure.

bfgErie
 
 
I'm going to go ahead and move this discussion over to the Collector's Edition Dire Grove forum. Even though it's about the regular edition of the game, moving it over there might help to keep Chit-Chat a little tidier.
 
 
 posted in The Dark Hills of Cherai on Dec 5, 09 5:02 PM
Hi everyone,

If you find yourself stuck at any point in The Dark Hills of Cherai, you can find the walkthrough for the game at the Big Fish Blog. Here's a link:

http://www.bigfishgames.com/blog/dark-hills-of-cherai-walkthrough/

There is a video on the walkthrough that shows you all the steps. There are also written instructions for it. This walkthrough has been provided by our very own Margie B!

Happy gaming!

bfgErie
 
 
 
 
 
 
 
 
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