Posts created by bfgBellerophon

 
 
 posted in Miss Management on Feb 4, 15 9:05 AM
Hi Gotztogame,

I'm sorry to hear you found the game disappointing! Our Customer Support team would love to help make things right, so if you like, you can contact them by clicking on the following link:

Customer Support Team

I hope this helps!

bfgBellerophon

 
 
 posted in The Emptiness on Feb 4, 15 8:39 AM
Hey everyone,

Thanks for reaching out. I see that a few players are seeing the same renderer error message. Unfortunately, we don't really have the tools to troubleshoot those issues here in the forums.

If this problem continues, please contact our Tech Support Team with a Dr. Felix Report. One of our Reps will be happy to look into that for you,

I hope that helps!

bfgBellerophon
 
 
 posted in Jigsaw World Tour 3 on Feb 4, 15 7:38 AM
Hey there Everyone,

If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:


Game Crashing, Freezing, or Blank Screen

Game Compatibility


While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.


If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.


When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.


*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgBellerophon
 
 
 posted in Jigsaw World Tour 3 on Feb 4, 15 7:36 AM
Hello Everyone,

Welcome to the reviews thread! Please feel free to post your thoughts and feedback on Jigsaw World Tour 3 here. We appreciate the time you take to put your reviews together, and I know other gamers and the developers do as well. We just have a few guidelines to keep in mind when posting. Our goal with these is to keep the thread tidy, easy to navigate and helpful.

Review Guidelines

1) Be sure to keep your reviews on-topic. Reviews in this thread should only be commenting on Jigsaw World Tour 3.

2) Be respectful of the reviewers. Please keep in mind our Forum Rules and be respectful of our reviewers. They take the time to post here to be helpful. Please do not review the reviews of others.

3) Do not respond to someone else’s reviews with questions or comments If you have any feedback about a review, or you feel that a review contains incorrect details about the game, please contact the poster directly via PM.

4) Do not review developers. While we do appreciate your feedback, we’d ask that you keep your posts in this thread dedicated to the specific game at hand.


*Moderators will be removing any content in this thread that is not a review.


If you have any questions or concerns, please feel free to PM one of our Moderators.


bfgBellerophon
 
 
 posted in Elven Legend on Feb 4, 15 7:16 AM
Hello everyone,

Welcome to the reviews thread! Please feel free to post your thoughts and feedback on Elven Legend here. We appreciate the time you take to put your reviews together, and I know other gamers and the developers do as well. We just have a few guidelines to keep in mind when posting. Our goal with these is to keep the thread tidy, easy to navigate and helpful.

Review Guidelines

1) Be sure to keep your reviews on-topic. Reviews in this thread should only be commenting on Elven Legend.
2) Be respectful of the reviewers. Please keep in mind our Forum Rules and be respectful of our reviewers. They take the time to post here to be helpful. Please do not review the reviews of others.
3) Do not respond to someone else’s reviews with questions or comments If you have any feedback about a review, or you feel that a review contains incorrect details about the game, please contact the poster directly via PM.
4) Do not review developers. While we do appreciate your feedback, we’d ask that you keep your posts in this thread dedicated to the specific game at hand.

When posting reviews please be courteous and refrain from posting spoilers. If in the event that a spoiler is needed, please remember to post with white text and a warning. .

*Moderators will be removing any content in this thread that is not a review.

If you have any questions or concerns, please feel free to PM one of our Moderators.

bfgBellerophon
 
 
 posted in Elven Legend on Feb 4, 15 7:14 AM
Hello everyone!

If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgBellerophon
 
 
 posted in The Musketeers: Victoria's Quest on Feb 3, 15 1:18 PM
Hey Everyone,

I have great news! A new version of The Musketeers: Victoria's Request is now available on the website. This update includes:

- level fixes on 15, 17, 24, 29, 38, 44, and 45
- other bug fixes.


This update should show up on the left-hand side of your Big Fish Games app under 'Updates.' If you're not seeing that, just follow the steps below:

1) Open your app and make sure you're signed into your account.
2) Click on the 'Options' COG on the top right-hand side of your screen.
3) Click on the 'Downloads' tab.
4) Select 'Manually' and click 'Check For Updates.'

If you are still running into issues after installing that update, please contact our Tech Support Team so we can look into those.

Thank you again for your patience everyone!

bfgBellerophon
 
 
 
 
 
 
 
 
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